Terms & Conditions

By staying with us you agree to adhere to our Terms and Conditions outlined below.
Please take the time to read this carefully.

Please make sure you are clear with our cancellation policy.
For genuine extenuating circumstances, consideration for a refund, partial refund or credit may be made and you may be asked to provide proof of the circumstances for this to be considered.
The number of guests should not exceed the number stated on your booking or agreed to in writing by the management.

The owner’s reserve the right to cancel a booking and provide a full refund should unforeseen circumstances arise.
The owner’s reserve the right to request the guests to vacate the premises if they are disturbing the peace or acting in a manner that could reasonably be expected to cause alarm or distress to neighbours and other occupants of the premises.

ArtHOUSE check-in time is 2.00 pm and check out- time is strictly
10.00 am. Charges will apply to guests that do not check-out on time.

The keys to your accommodation will be in the key safe at the back door of the apartment and the combination of the safe will be forwarded to you at the time of your booking. There are two sets of keys provided with a marked key to the front and back door on each set.

On your departure, please leave both sets of keys back in the key safe. There is a $50 charge for each lost key.
Your co-operation in leaving the property clean and tidy is requested and if the property is not left in an acceptable state, a cleaning fee will be charged.

Rubbish
Rubbish from your stay must be removed from the apartments and placed in the appropriate bins outside and any seafood must be placed in the bins across the road at the beach, or if this is not possible then please bag them up securely and place them in the freezer.

Air conditioning
Air conditioning must NOT be left on when you are away from your accommodation, and we reserve the right to turn it off at the outdoor unit. If this happens you can turn it back on at the outdoor unit on your return.
Air conditioning is supplied to make your stay comfortable but please don’t dial up ridiculous temperatures that overheat or overcool the apartments and waste power.

Noise and disturbance
Please do not participate in any noise generating activities between the hours of 10.00 pm and 7.00 am, this includes anything that might disturb your neighbours.
Noise, that because of it's level, nature, character, or quality, or at the time it is made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace and comfort of neighbours and other occupants of the premises is not allowed.

Parties
Parties, functions and school leaver bookings are strictly prohibited and may result in immediate termination and eviction without a refund and charges for security, cleaning, wear and tear, repairs etc. may apply.
The price charged is for domestic use only and party accessories are not to be displayed on the property under any circumstances.
Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, rubbish removal, wear and tear or repairs.

Use of the property for this purpose will result in the cancellation of the booking, vacation of the property and additional charges.

We accept bookings in good faith; however, we cannot be held responsible for circumstances beyond our control.
After hours
After hours call outs which are not considered an emergency may incur a fee ($50 min) which is to be paid by the guest.

Damage/breakages
Please report any breakages, damage, lost keys or anything not working correctly to aid us in having it corrected for the next booking.

Furniture should not be moved around the unit and all crockery, cutlery etc. should not be removed from the premises. You will be charged for any damage caused from moving furniture.
Media System

If you find that you can order or upload movies, games or content from our media system and we receive a charge for what you have ordered, then this charge will be passed on to you with an administration fee of $100.

Pets
Pets and smoking are NOT permitted on the property at any time.

Loss or Damage
We do not take any responsibility for loss or damage to your property. Make sure when you leave that your apartment is locked, leave your vehicle locked and your property secure.

Covid-19 Policy and Cancellations.

All bookings are subject to our standard policy unless government enforced restrictions or boarder closures are in place for the specific travel period booked.

In this case, guests will have the opportunity to amend their dates of travel or receive a credit with the $60 amendment fee waived.

Parking
Parking is within the marked areas only, and in front of the corresponding number of your apartment. Only one car per apartment on the property.
There is no mechanical or maintenance work to be carried out on any motor vehicle on the property.
There is NO charging allowed for electric vehicles and they are not to be plugged into any point on the property.

Repairs and Maintenance
Should an unavoidable maintenance or repair to the property arise, we may have to be given access to your accommodation to allow the rectification.

Un foreseen Circumstances
If the property becomes unavailable for your occupancy due to unforeseen circumstances (e.g., fire, storm, damage etc.) then you will be advised immediately, and we will endeavour to obtain suitable alternative accommodation for your occupancy. Failing this then all monies will be returned.
In general, please treat the property with respect, use the property for what it’s meant for, treat the neighbours with respect, leave the property in a clean and tidy state and please let us know of anything that requires attention.